Shipping & Returns
Shipping
SNUS2GO ships within the United States from our domestic warehouse. We process orders Monday through Friday, except on U.S. federal holidays.
Processing Time
Orders placed before 2:00 PM ET on a business day are usually processed and handed to the carrier the same day. Orders placed after the cutoff, on a weekend or on a holiday are processed the next business day.
Shipping Method & Delivery Time
Every order ships by standard ground shipping, and standard delivery takes 2 to 3 business days. It's the only shipping method we offer.
Transit time starts the day after your order ships, not the day you place it. Carrier delays caused by weather, holidays or operational issues are outside our control.
Shipping Rates
Shipping is a flat $19.99 per order, whatever the size. Orders of $349 or more ship free. You'll see the rate in your bag and again at checkout before you pay.
Tracking
Once your order ships, we'll send you a confirmation email with a tracking number. Tracking usually starts updating within 24 hours of the handoff to the carrier.
Where We Ship
We ship to most U.S. states, and we don't ship outside the United States. State and local rules on nicotine products vary, so there are some addresses we can't ship to. If we can't ship to yours, we'll cancel the order and refund it in full.
Lost, Stolen, or Damaged Packages
Once the carrier marks a package as delivered, SNUS2GO isn't responsible for theft from the delivery location. If your package shows as delivered but you can't find it, check with your neighbors and the people you live with first, then contact the carrier to open an investigation. If a package arrives damaged, email us at info@snus2go.com within 7 days of delivery with photos of the damaged package and product, and we'll work it out with you.
Returns
Unopened cans can be returned within 14 days of delivery. Opened cans can't be returned, because nicotine pouches are a consumable product.
How to Return Unopened Cans
- Email info@snus2go.com within 14 days of the delivery date with your order number and the cans you want to send back.
- We'll reply with the return address and instructions. We can't accept returns sent without contacting us first.
- The cans must arrive sealed, in the same condition they were delivered in. You pay for return shipping.
- Once the cans arrive and we've checked them, we refund their price to your original payment method. The original shipping charge isn't refunded.
When We Will Replace or Refund in Full
The 14-day window above is for unopened cans you don't want anymore. The cases below are on us, whether the cans are opened or not:
- Wrong item shipped: we sent you a product that doesn't match what you ordered.
- Defective product: a manufacturer defect, verified with photos (for example, a broken seal on arrival or contaminated pouches).
- Damaged in transit: the package and product arrived visibly damaged.
- Order never delivered: tracking shows no delivery and the carrier confirms the package is lost.
How to File a Claim
Email info@snus2go.com within 7 days of the delivery date (or the expected delivery date, for lost packages) with:
- Your order number
- A clear description of the problem
- Photos of the product and packaging, for damaged or wrong-item claims
We'll respond within 2 business days with a resolution: a replacement, store credit, or a refund to your original payment method.
Refused or Undeliverable Packages
If a package is refused at delivery, comes back to us after failed delivery attempts, or can't be delivered because the customer gave us an incorrect address, we'll refund the order minus the original shipping cost and a $5 restocking fee once the package is back with us.
Contact
Questions about shipping or returns? Email us at info@snus2go.com or use our contact page.